Shipping Policy
Shipping Origin
We currently ship from the European Union. Please note that orders to destinations outside the EU may be subject to import duties, taxes, and fees imposed by local customs authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
We are actively working to establish distribution hubs in the United Kingdom and United States, as well as partnerships with local distributors to improve shipping times and reduce customs fees for our international players.
Shipping Costs
Shipping costs are calculated automatically during checkout based on:
- Destination country
- Total weight of your order
You will see the exact shipping cost before completing your purchase.
Delivery Times
Pre-Orders
Pre-order items have specific shipping dates mentioned on the product page. For example, our current pre-orders will ship on November 22nd. Please check individual product pages for specific pre-order shipping dates.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment’s progress.
Import Duties & Taxes
Important: Orders shipped outside the EU may incur:
- Import duties
- Value-added tax (VAT)
- Customs processing fees
These fees vary by country and are not included in your order total. You are responsible for paying these charges upon delivery.
Orders and Shipping
Please note that currently ALL orders are shipped from the EU. This may cause clients to have to pay import fees for certain destinations. Please consult your local customs regulations for more information. We apologize for any inconvenience and are already working on opening more shipping hubs.
We cannot ship to PO boxes and, due to ongoing events: Russia, Ukraine and Belarus.
Upon placing an order, the user will receive a confirmation email with their order number. Please keep this email for reference.
Orders are shipped out on Tuesdays and Fridays. Whilst our supplier strives to dispatch orders as quickly as possible, please allow up to ten (10) business days, especially during busy sales periods.
Once a package is dispatched, the user will receive a shipment confirmation to their provided email address, including a tracking number, within 24 hours.
Shipping costs are covered by the User. The prices indicated are subject to change at any time depending on changes by shipping providers.
Please note that for international customers “expedited shipping” means that your order will be shipped via air, not that it is dispatched as a priority. This is the supplier’s official name for this service and it can be a bit misleading.
As of writing, all orders are sent from the EU. The user is responsible for additional costs related to the import of purchased item(s) if the User’s local law requires such payment, in particular, customs duty and import taxes. They are also responsible for supplying any additional information that is required for customs procedures that would not be included on the commercial invoices attached to each order.
If the package is not accepted or collected, it will be returned to the Provider, and the Provider will refund the User for the goods, minus the price of shipping.
Cancellations and returns.
Orders can be cancelled for any reason from the moment they are placed up to 14 days after their reception by the user.
Orders are automatically sent to our supplier for fulfilment on Monday and Thursday morning (08h00 CET).
Cancellation requests must be made via the contact form on our website at least 24hrs before these deadlines or we will not have time to process your request before it is sent out. Please note that our team does not work weekends so requests submitted on Saturday and Sunday will not be able to be addressed in time.
Cancellation requests made on time will be issued a full refund, including shipping costs.
Past these deadlines, the goods must be shipped back to us at the cost of the buyer. We will supply you with a return address as well as instructions. Upon receiving the returned items in a condition suitable for resale (unopened and undamaged) a complete refund will be issued.
Defects and damage
In rare cases that a product arrives damaged or defective you can contact us via the contact form on our website to receive a replacement. Please include your order number and a description of the issue along with images of the concerned parts.
Please note that we do not replace external packaging and are not responsible for the mishandling of the product by the User.
If sending a replacement is impossible or impractical (as agreed upon with the user) we will issue a full or partial refund depending on the situation.